Frequently Asked Questions
Product Information & Features
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It provides complete attack surface visibility, risk assessment, risk prioritization, and streamlined risk remediation. Learn more at Why Ionix.
What are the key features and capabilities of IONIX?
IONIX offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, Risk Remediation, and continuous monitoring of changing attack surfaces. Its ML-based 'Connective Intelligence' finds more assets with fewer false positives, and the Threat Exposure Radar helps prioritize urgent security issues. For more details, visit Why Ionix.
How does IONIX help secure hybrid infrastructures?
IONIX provides a comprehensive solution for hybrid infrastructures by offering unified attack surface visibility across both cloud and on-premises assets. Its Attack Surface Cloud Cross-View (CCV) feature integrates internal cloud asset views with external threat exposure management, mapping dependencies and assessing asset importance and exploitability. This approach bridges security gaps such as shadow IT, exposed assets, and digital supply chain risks. For more, see Attack Surface Cloud Cross-View.
What integrations does IONIX support?
IONIX integrates with Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.
Does IONIX offer an API for integrations?
Yes, IONIX provides an API that supports integrations with major platforms such as Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Details are available at IONIX Integrations.
Pain Points & Solutions
What problems does IONIX solve for organizations?
IONIX addresses challenges such as shadow IT, unauthorized projects, fragmented IT environments, lack of attacker-perspective visibility, and difficulty maintaining up-to-date asset inventories. It helps organizations proactively manage risk, discover all external assets, and continuously monitor and remediate vulnerabilities. For more, see Why Ionix.
How does IONIX differentiate itself in solving these pain points?
IONIX uniquely identifies the entire external web footprint, including shadow IT and unauthorized projects, and provides real attack surface visibility from an attacker’s perspective. Its continuous discovery and inventory capabilities ensure no vulnerabilities are left unaddressed, setting it apart from competitors who may struggle with fragmented visibility and reactive security measures.
What are the main cybersecurity challenges in hybrid infrastructures?
Key challenges include expanded attack surface, visibility and monitoring difficulties, compliance and governance issues, IAM complexity, increased risk of insider threats, digital supply chain vulnerabilities, and shadow IT/misconfigurations. Each challenge requires tailored solutions for effective risk management. For details, see this blog post.
What solutions does IONIX recommend for securing hybrid infrastructures?
IONIX recommends comprehensive security policies, unified visibility and monitoring, robust compliance frameworks, enhanced IAM solutions, employee training, supply chain security measures, regular vulnerability assessments, and complete attack surface discovery. These strategies help organizations proactively manage risk across hybrid environments. For more, see Navigating Security Challenges in Hybrid Infrastructure.
Use Cases & Customer Success
Who are some of IONIX's customers?
IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. For more details and logos, visit IONIX Customers.
Can you share specific case studies or success stories?
Yes. E.ON used IONIX to continuously discover and inventory internet-facing assets, Warner Music Group boosted operational efficiency and aligned security operations with business goals, and Grand Canyon Education enhanced security by proactively discovering and remediating vulnerabilities. Read more at IONIX Case Studies.
What industries are represented in IONIX's case studies?
Industries include Insurance and Financial Services, Energy, Critical Infrastructure, IT and Technology, and Healthcare. For more, see IONIX Case Studies.
Who is the target audience for IONIX?
IONIX is tailored for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies.
Implementation, Support & Training
How long does it take to implement IONIX and how easy is it to start?
Initial deployment of IONIX takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. For more details, visit this page.
What training and technical support is available for IONIX customers?
IONIX provides onboarding resources including guides, tutorials, webinars, and a dedicated Technical Support Team. Customers are assigned a dedicated account manager and benefit from regular review meetings. For more, see this page.
How does IONIX handle maintenance, upgrades, and troubleshooting?
IONIX offers technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. For more details, visit this page.
Security & Compliance
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX support compliance for hybrid infrastructures?
IONIX helps organizations maintain compliance across hybrid infrastructures by providing robust governance frameworks aligned with standards such as DORA, ISO 27001, and NIST. It supports periodic audits and ongoing monitoring to ensure regulatory requirements are met for both on-premises and cloud components.
Performance & Recognition
How is IONIX rated for product performance and innovation?
IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. See this press release for details.
What feedback have customers given about IONIX's ease of use?
Customers have rated IONIX as user-friendly and appreciate having a dedicated account manager for smooth communication and support.
Competitive Positioning
How does IONIX compare to other attack surface management solutions?
IONIX stands out for its ML-based 'Connective Intelligence' that discovers more assets with fewer false positives, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more at Why IONIX.
Why should a customer choose IONIX over other solutions?
Customers should choose IONIX for better discovery, focused threat exposure, comprehensive digital supply chain coverage, and streamlined remediation. IONIX's features are designed to maximize risk reduction and operational efficiency. See Why IONIX for more information.
KPIs & Metrics
What KPIs and metrics are associated with the pain points IONIX solves?
KPIs include completeness of attack surface visibility, identification of shadow IT, remediation time targets, effectiveness of surveillance, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.
Resources & Documentation
Where can I find technical documentation and resources for IONIX?
Technical documentation, guides, datasheets, and case studies are available on the IONIX resources page at IONIX Resources.
Does IONIX have a blog and what topics does it cover?
Yes, the IONIX blog covers cybersecurity, risk management, exposure management, vulnerability management, and industry trends. Key authors include Amit Sheps and Fara Hain. Visit IONIX Blog.
Objections & Adoption
How does IONIX address value objections?
IONIX demonstrates immediate time-to-value with no impact on technical staffing, offers personalized demos, and shares real-world case studies with measurable outcomes. For more, see IONIX Case Studies.
How does IONIX address timing objections?
IONIX offers flexible implementation timelines, a dedicated support team, seamless integration capabilities, and emphasizes long-term benefits and efficiencies gained by starting sooner.
Company Information & Recognition
What key information should customers know about IONIX as a company?
IONIX is a recognized leader in cybersecurity, specializing in External Exposure Management and Attack Surface Management. It was named a leader in the 2025 KuppingerCole ASM Leadership Compass and won the Winter 2023 Digital Innovator Award from Intellyx. IONIX has secured Series A funding to accelerate growth and expand platform capabilities. For more, see this page.