Frequently Asked Questions
Product Information & Features
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by cutting through the flood of alerts. Key features include complete attack surface visibility, identification of potential exposed assets, validation of exposed assets at risk, and prioritization of issues by severity and context. Learn more.
What are the key features and capabilities of IONIX?
IONIX offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. The platform discovers all relevant assets, monitors your changing attack surface, and ensures more assets are covered with less noise. It also provides ML-based 'Connective Intelligence' for better asset discovery, Threat Exposure Radar for prioritizing urgent issues, and comprehensive digital supply chain mapping. See full feature list.
How does IONIX help healthcare organizations with cybersecurity?
IONIX enables healthcare organizations to proactively discover assets, validate exposures, and prioritize risks based on real-world context. This approach helps prevent attacks before they escalate, reduces downtime, and protects sensitive patient data. The platform supports regulatory compliance and is especially effective in environments with complex digital supply chains and legacy systems. Read more.
What integrations does IONIX support?
IONIX integrates with Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.
Does IONIX offer an API?
Yes, IONIX provides an API for integrations with platforms such as Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Learn more.
Use Cases & Benefits
Who can benefit from using IONIX?
IONIX is designed for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies. It is especially valuable for organizations in healthcare, financial services, energy, critical infrastructure, IT, and education. See customer stories.
What problems does IONIX solve for its customers?
IONIX addresses challenges such as shadow IT, unauthorized projects, unmanaged assets, fragmented IT environments, lack of attacker-perspective visibility, and difficulties maintaining up-to-date inventories. It helps organizations proactively manage risks, discover all assets, and prioritize remediation based on real-world context. Learn more.
What business impact can customers expect from using IONIX?
Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX helps visualize and prioritize hundreds of attack surface threats, streamline security operations, reduce mean time to resolution (MTTR), and protect brand reputation and customer trust. Read more.
Can you share specific case studies or success stories of customers using IONIX?
Yes, IONIX has several published case studies:
- E.ON: Improved risk management by continuously discovering and inventorying internet-facing assets. Read case study
- Warner Music Group: Boosted operational efficiency and aligned security operations with business goals. Read case study
- Grand Canyon Education: Enhanced security by proactively discovering and remediating vulnerabilities. Read case study
Technical Requirements & Implementation
How long does it take to implement IONIX and how easy is it to start?
IONIX can be deployed in about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. Learn more.
What training and technical support is available for IONIX customers?
IONIX provides streamlined onboarding resources, including guides, tutorials, webinars, and a dedicated Technical Support Team. Customers are assigned a dedicated account manager and benefit from regular review meetings to ensure smooth operation. Learn more.
What technical documentation is available for IONIX?
IONIX offers technical documentation, guides, datasheets, and case studies on its resources page. Explore resources.
Security & Compliance
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX support regulatory compliance for healthcare organizations?
IONIX helps healthcare organizations meet regulatory requirements by providing complete asset visibility, validating exposures, and prioritizing remediation. The platform supports compliance with standards such as SOC2, NIS-2, and DORA, and helps organizations maintain robust security postures to protect sensitive patient data.
Customer Experience & Support
What feedback have customers given about IONIX's ease of use?
Customers have rated IONIX as user-friendly and appreciate having a dedicated account manager for smooth communication and support.
What customer service or support is available after purchasing IONIX?
IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. Learn more.
Competition & Differentiation
How does IONIX differ from other cybersecurity solutions?
IONIX stands out for its ML-based 'Connective Intelligence' that discovers more assets with fewer false positives, Threat Exposure Radar for focused prioritization, and comprehensive digital supply chain coverage. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more.
Why should customers choose IONIX over other solutions?
Customers should choose IONIX for its innovative approach to asset discovery, focused threat exposure management, comprehensive supply chain coverage, and streamlined remediation workflows. IONIX has earned top ratings for product innovation, security, functionality, and usability, and was named a leader in the ASM Leadership Compass for completeness of vision and customer-oriented approach. See recognition.
Blog & Learning Resources
Where can I find the IONIX blog?
The IONIX blog offers articles and updates on cybersecurity and risk management. Read the blog.
What kind of content is available on the IONIX blog?
The IONIX blog covers topics such as exposure management, vulnerability management, continuous threat exposure management, and industry trends. Key authors include Amit Sheps and Fara Hain. Explore the blog.
What is 'Prophylactic Cybersecurity for Healthcare'?
'Prophylactic Cybersecurity for Healthcare' refers to proactive measures that safeguard healthcare systems against cyber threats. This approach focuses on discovering assets, validating exposures, and prioritizing risks before they escalate, similar to preventative medicine. Read the blog post.
Why is proactive cybersecurity critical for healthcare organizations?
Proactive cybersecurity is essential for healthcare organizations because every minute of downtime or leaked patient data can directly impact someone's well-being. Systematic, proactive care helps prevent worst-case scenarios and ensures regulatory compliance. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points IONIX solves?
Key KPIs include completeness of attack surface visibility, identification of shadow IT and unauthorized projects, remediation time targets, effectiveness of surveillance and monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.
Customer Proof & Recognition
Who are some of IONIX's customers?
IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more.
What industries are represented in IONIX's case studies?
Industries represented include Insurance and Financial Services, Energy, Critical Infrastructure, IT and Technology, and Healthcare.
What recognition has IONIX received for its product performance?
IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. See details.