Frequently Asked Questions
Product Information & Features
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by cutting through the flood of alerts. Key features include complete attack surface visibility, identification of potential exposed assets, validation of exposed assets at risk, and prioritization of issues by severity and context. Learn more.
What are the main features and capabilities of IONIX?
IONIX offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. Its ML-based 'Connective Intelligence' discovers more assets than competing products while generating fewer false positives. The Threat Exposure Radar feature helps teams prioritize the most urgent and critical security issues. IONIX also provides comprehensive digital supply chain coverage and streamlined remediation workflows. See full feature list.
How does IONIX operationalize threat intelligence?
IONIX operationalizes threat intelligence by coupling it with attack surface management. This approach makes threat intelligence actionable by identifying which threats are relevant to your organization's assets and digital supply chain. The IONIX Threat Center provides a filtered list of Zero Day/One Day vulnerabilities that apply specifically to your assets, enabling targeted incident response and prioritization. Read more.
What is the IONIX Threat Center and how does it help?
The IONIX Threat Center is a centralized dashboard that provides customers with a list of newly announced Zero Day/One Day vulnerabilities, filtered to show only those that impact your organization's assets. It displays the number of confirmed findings, helping security teams focus on threats that require immediate attention. Learn more.
Does IONIX offer integrations with other platforms?
Yes, IONIX integrates with tools such as Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, and AWS services including AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.
Does IONIX provide an API for integrations?
Yes, IONIX offers an API that supports integrations with major platforms like Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Details are available at IONIX Integrations.
Use Cases & Benefits
Who can benefit from using IONIX?
IONIX is designed for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers. It is suitable for organizations across industries, including Fortune 500 companies, insurance, financial services, energy, critical infrastructure, IT, technology, and healthcare. See customer stories.
What business impact can customers expect from using IONIX?
Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX helps visualize and prioritize hundreds of attack surface threats, streamlines security operations with actionable insights, reduces mean time to resolution (MTTR), and protects brand reputation and customer trust. Learn more.
What problems does IONIX solve for its customers?
IONIX addresses challenges such as shadow IT, unauthorized projects, unmanaged assets, fragmented IT environments, lack of attacker-perspective visibility, and maintaining up-to-date inventories in dynamic environments. It enables proactive security management, real attack surface visibility, and continuous discovery and inventory of internet-facing assets. See case studies.
Can you share specific customer success stories using IONIX?
Yes. E.ON used IONIX to continuously discover and inventory their internet-facing assets, improving risk management. Warner Music Group boosted operational efficiency and aligned security operations with business goals. Grand Canyon Education enhanced security by proactively discovering and remediating vulnerabilities. E.ON Case Study, Warner Music Group Case Study, Grand Canyon Education Case Study.
Implementation & Support
How long does it take to implement IONIX and how easy is it to start?
Getting started with IONIX is simple and efficient. Initial deployment typically takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. Read more.
What training and technical support is available for IONIX customers?
IONIX provides streamlined onboarding resources, including guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during implementation and adoption. Customers also benefit from a dedicated account manager and regular review meetings. Learn more.
How does IONIX handle maintenance, upgrades, and troubleshooting?
IONIX offers technical support and maintenance services during the subscription term, including assistance with troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings to address issues and ensure smooth operation. See terms.
Security & Compliance
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX ensure product security?
IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. See details.
Competitive Differentiation
How does IONIX differ from other attack surface management solutions?
IONIX stands out for its ML-based 'Connective Intelligence' that discovers more assets with fewer false positives, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more.
Why should a customer choose IONIX over competitors?
Customers should choose IONIX for better discovery, focused threat exposure, comprehensive digital supply chain coverage, and streamlined remediation. IONIX's ML-based approach finds more assets and generates fewer false positives than competing products. The platform is recognized for product innovation and customer-oriented solutions. See why.
Technical Documentation & Resources
Where can I find technical documentation and resources for IONIX?
Technical documentation, guides, datasheets, and case studies are available on the IONIX resources page. Explore resources.
Blog & Thought Leadership
Does IONIX have a blog and what topics does it cover?
Yes, the IONIX blog covers cybersecurity, risk management, exposure management, vulnerability management, and continuous threat exposure management. Key authors include Amit Sheps and Fara Hain. Read the blog.
How does combining threat intelligence with attack surface management benefit organizations?
Combining threat intelligence with attack surface management provides insights into asset risks based on their likelihood of exploitation by threat actors, helping organizations prioritize remediation and incident response. This approach increases the ROI of your security budget while decreasing overall risk. Learn more.
Customer Proof & Recognition
Who are some of IONIX's customers?
IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more.
What industry recognition has IONIX received?
IONIX was named a leader in the 2025 KuppingerCole Attack Surface Management Leadership Compass and won the Winter 2023 Digital Innovator Award from Intellyx. The company has also secured Series A funding to accelerate growth and expand platform capabilities. See announcement.