Frequently Asked Questions
Product Information & Features
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by cutting through the flood of alerts. Key features include complete attack surface visibility, identification of potential exposed assets, validation of exposed assets at risk, and prioritization of issues by severity and context. Learn more.
What are the main features and capabilities of IONIX?
IONIX offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. Highlights include ML-based 'Connective Intelligence' for better asset discovery, Threat Exposure Radar for prioritizing urgent issues, comprehensive digital supply chain mapping, and streamlined remediation workflows. More details.
How does IONIX support continuous risk assessment in CTEM?
IONIX enables continuous risk assessment by integrating real-time threat intelligence, automated vulnerability discovery, and dynamic risk scoring. This ensures ongoing evaluation of threats and vulnerabilities, allowing organizations to prioritize and mitigate risks as they emerge. Read more.
What are the key elements of risk assessment in CTEM?
The key elements include continuous vulnerability identification, real-time threat prioritization, adaptive contextualization of threats, automated threat discovery, real-time threat intelligence, and dynamic risk scoring. These components ensure CTEM operates continuously and in real time. Source.
How does IONIX handle external attack surface management?
IONIX continuously monitors internet-facing assets and third-party integrations, evaluating vulnerabilities in real time and prioritizing the most critical external risks for action. This reduces the probability of attackers gaining internal access. Learn more.
Does IONIX offer an API for integrations?
Yes, IONIX provides an API that supports integrations with platforms such as Jira, ServiceNow, Splunk, Cortex XSOAR, and more. See all integrations.
What integrations are available with IONIX?
IONIX integrates with Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, AWS Control Tower, AWS PrivateLink, and pre-trained Amazon SageMaker Models. Full list.
Is technical documentation available for IONIX?
Yes, technical documentation including guides, datasheets, and case studies is available on the IONIX resources page. Access resources.
Use Cases & Benefits
Who can benefit from using IONIX?
IONIX is tailored for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies.
What business impact can customers expect from IONIX?
Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX helps visualize and prioritize attack surface threats, streamline security operations, and reduce mean time to resolution (MTTR). More info.
What core problems does IONIX solve?
IONIX addresses challenges such as identifying the complete external web footprint (including shadow IT), proactive security management, real attack surface visibility, and continuous discovery and inventory of assets. These solutions help organizations mitigate risks before they escalate. Details.
What are some case studies or success stories involving IONIX?
IONIX has helped E.ON continuously discover and inventory internet-facing assets, Warner Music Group boost operational efficiency, and Grand Canyon Education proactively remediate vulnerabilities. E.ON, Warner Music Group, Grand Canyon Education.
What industries are represented in IONIX's case studies?
Industries include Insurance and Financial Services, Energy, Critical Infrastructure, IT and Technology, and Healthcare.
Implementation & Support
How long does it take to implement IONIX and how easy is it to start?
Initial deployment takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. Read more.
What training and technical support is available for new customers?
IONIX provides onboarding resources including guides, tutorials, webinars, and a dedicated Technical Support Team to assist during implementation. Details.
What customer service and support does IONIX offer after purchase?
IONIX offers technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. Terms.
How does IONIX handle maintenance, upgrades, and troubleshooting?
IONIX provides technical support and maintenance services, including troubleshooting and upgrades, with a dedicated account manager and regular review meetings to ensure smooth operation. More info.
Security & Compliance
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX help with regulatory compliance?
IONIX supports organizations in meeting NIS-2 and DORA compliance requirements, providing tools and processes for robust security and regulatory alignment.
Performance & Customer Feedback
How is IONIX rated for product performance?
IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach. Source.
What feedback have customers given about IONIX's ease of use?
Customers have rated IONIX as user-friendly and appreciate having a dedicated account manager for smooth communication and support.
Competition & Differentiation
How does IONIX differ from similar products in the market?
IONIX stands out with ML-based 'Connective Intelligence' for better asset discovery, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. It reduces noise, validates risks, and provides actionable insights, ensuring maximum risk reduction and operational efficiency. Learn more.
Why should a customer choose IONIX over alternatives?
Customers should choose IONIX for its innovative features, comprehensive coverage, and streamlined remediation processes. IONIX finds more assets than competitors while generating fewer false positives and offers off-the-shelf integrations for ticketing, SIEM, and SOAR solutions. More info.
Pain Points & Solutions
What pain points does IONIX solve?
IONIX helps organizations address challenges such as shadow IT, unauthorized projects, fragmented IT environments, lack of attacker-perspective visibility, and maintaining up-to-date asset inventories in dynamic environments.
How does IONIX solve these pain points?
IONIX identifies the entire external web footprint, proactively manages security, provides attacker-perspective visibility, and continuously tracks assets and dependencies to ensure vulnerabilities are addressed.
Do the pain points solved by IONIX differ by persona?
Yes, solutions are tailored for IT professionals (dynamic asset tracking), security managers (early threat identification and risk prioritization), and C-level executives (strategic insights and alignment with business objectives).
KPIs & Metrics
What KPIs and metrics are associated with the pain points IONIX solves?
KPIs include completeness of attack surface visibility, identification of shadow IT, remediation time targets, effectiveness of monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.
Blog & Learning Resources
Does IONIX have a blog?
Yes, IONIX's blog covers cybersecurity topics, risk management, and industry trends. Read the blog.
What kind of content is available on the IONIX blog?
The blog provides insights on exposure management, vulnerability management, continuous threat exposure management, and more. Key authors include Amit Sheps and Fara Hain.
Where can I find the IONIX blog?
You can access the IONIX blog at this link.
What is the focus of the blog post titled 'Continuous Risk Assessment: The Connecting Thread in CTEM'?
This post explains the importance of continuous risk assessment in CTEM, emphasizing ongoing evaluation of threats and vulnerabilities and turning information into actionable mitigation strategies. Read more.
What is continuous risk assessment in CTEM?
Continuous risk assessment in CTEM ensures vulnerabilities with the highest potential business impact are prioritized for immediate mitigation, maximizing the ROI of remediation efforts. Learn more.
What is the goal of the CTEM framework?
The CTEM framework aims to achieve continual risk reduction by unifying tools and processes into a coherent effort, rather than relying on one-time audits.
Customer Proof & Company Information
Who are some of IONIX's customers?
Customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more.
What key information should customers know about IONIX as a company?
IONIX is a recognized leader in cybersecurity, named a leader in the 2025 KuppingerCole Attack Surface Management Leadership Compass and winner of the Winter 2023 Digital Innovator Award from Intellyx. The company has secured Series A funding to accelerate growth and expand platform capabilities. Source.
Objections & Adoption
How does IONIX address value objections?
IONIX demonstrates immediate time-to-value with no impact on technical staffing, offers personalized demos, and shares real-world case studies to highlight measurable outcomes and efficiencies.
How does IONIX address timing objections?
IONIX provides flexible implementation timelines, a dedicated support team, seamless integration capabilities, and emphasizes long-term benefits and efficiencies gained by starting sooner.