Frequently Asked Questions
Product Information & Features
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by providing complete attack surface visibility, identification of potential exposed assets, validation of exposed assets at risk, and prioritization of issues by severity and context. Learn more.
What are the main features of the IONIX platform?
The IONIX platform offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. It helps organizations discover all relevant assets, monitor their changing attack surface, and ensure more assets are covered with less noise. Key features include ML-based 'Connective Intelligence', Threat Exposure Radar, comprehensive digital supply chain mapping, and streamlined remediation workflows. More details.
Does IONIX offer an API and integrations with other platforms?
Yes, IONIX provides an API and integrates with platforms such as Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, and AWS services including AWS Control Tower, AWS PrivateLink, and pre-trained Amazon SageMaker Models. See all integrations.
Security, Compliance & Technical Documentation
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
Where can I find technical documentation and resources for IONIX?
IONIX provides technical documentation, guides, datasheets, and case studies on their resources page. Explore resources.
Use Cases, Customer Success & Industries
Who are the typical users and industries for IONIX?
IONIX is tailored for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers. It serves organizations across industries including insurance and financial services, energy, critical infrastructure, IT and technology, and healthcare. See customer stories.
Can you share specific case studies or customer success stories?
Yes, IONIX highlights several customer success stories, including:
- E.ON: Used IONIX to continuously discover and inventory internet-facing assets and external connections, improving risk management. Read more.
- Warner Music Group: Boosted operational efficiency and aligned security operations with business goals. Learn more.
- Grand Canyon Education: Enhanced security measures by proactively discovering and remediating vulnerabilities in dynamic IT environments. Details.
Who are some of IONIX's customers?
IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more.
Pain Points & Business Impact
What core problems does IONIX solve?
IONIX addresses key cybersecurity challenges including:
- Identifying the complete external web footprint, including shadow IT and unauthorized projects.
- Proactive security management to mitigate threats before escalation.
- Providing real attack surface visibility from an attacker’s perspective for better risk prioritization.
- Continuous discovery and inventory of internet-facing assets and dependencies.
What business impact can customers expect from using IONIX?
Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX helps visualize and prioritize hundreds of attack surface threats, streamline security operations with actionable insights, reduce mean time to resolution (MTTR), and protect brand reputation and customer trust. More details.
Implementation, Onboarding & Support
How long does it take to implement IONIX and how easy is it to start?
Getting started with IONIX is simple and efficient. Initial deployment typically takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. Read more.
What training and technical support is available for IONIX customers?
IONIX offers streamlined onboarding resources including guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during implementation and adoption. More info.
What customer service and support does IONIX provide after purchase?
IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings to address issues and ensure smooth operation. See terms.
Guides & CIS Controls
Does IONIX offer guides for cybersecurity and exposure management?
Yes, IONIX provides comprehensive guides covering topics such as Automated Security Control Assessment (ASCA), web application security, exposure management, vulnerability assessments, the OWASP Top 10, CIS Controls, and attack surface management. Explore guides.
What is CIS Control 14 and why is it important?
CIS Control 14 involves establishing and maintaining a security awareness program to influence workforce behavior, making users security conscious and properly skilled to reduce cybersecurity risks. Human actions are often the weakest link in security, so training users to recognize threats and handle data securely is critical. Read more.
What are the safeguards of CIS Control 14?
There are nine safeguards in CIS Control 14, each addressing a specific aspect of security awareness and skills training. These include establishing a security awareness program, training on social engineering, authentication best practices, data handling, causes of unintentional data exposure, recognizing and reporting security incidents, identifying missing security updates, dangers of insecure networks, and conducting role-specific training. See full list.
What are Implementation Groups (IGs) in CIS Controls?
Implementation Groups (IGs) are self-assessed categories for organizations based on cybersecurity attributes. They represent levels of increasing security requirements, starting from IG1 (basic) to IG3 (advanced). Higher-level groups include all safeguards from lower levels. Learn more.
Competitive Positioning & Differentiation
How does IONIX differ from other attack surface management solutions?
IONIX stands out for its ML-based 'Connective Intelligence' that discovers more assets with fewer false positives, Threat Exposure Radar for prioritizing critical issues, comprehensive digital supply chain mapping, and streamlined remediation workflows. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more.
What industry recognition has IONIX received?
IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. See details.
User Experience & Ease of Use
How do customers rate the ease of use of IONIX?
Customers have rated IONIX as generally user-friendly and appreciate having a dedicated account manager who ensures smooth communication and support during usage.
KPIs & Metrics
What KPIs and metrics are associated with the pain points IONIX solves?
Key KPIs include completeness of attack surface visibility, identification of shadow IT and unauthorized projects, remediation time targets, effectiveness of surveillance and monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.
Value & Timing Objections
How does IONIX address value objections?
IONIX demonstrates value by showcasing immediate time-to-value with no impact on technical staffing, providing personalized demos, and sharing real-world case studies that demonstrate measurable outcomes and efficiencies.
How does IONIX address timing objections?
IONIX offers flexible implementation timelines, a dedicated support team to streamline the process, seamless integration capabilities for quick setup, and emphasizes the long-term benefits and efficiencies gained by starting sooner.