Frequently Asked Questions

Product Information

What is IONIX and what does it do?

IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by providing complete attack surface visibility, identifying potential exposed assets, validating those at risk, and prioritizing issues by severity and context. Learn more at Why Ionix.

What are the main features of the IONIX platform?

The IONIX platform offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. It provides continuous visibility into your real attack surface, helps discover all relevant assets, monitors changes, and ensures more assets are covered with less noise. For more details, visit Attack Surface Discovery, Exposure Validation, and Streamlined Risk Workflow.

How does IONIX differ from traditional vulnerability management solutions?

IONIX's Exposure Management approach is proactive and attacker-centric, focusing on real threats rather than just known vulnerabilities. Unlike traditional vulnerability management, which is reactive and severity-based, IONIX validates exposures, prioritizes risks based on business impact, and covers both internal and external attack surfaces, including third-party SaaS risks. For a detailed comparison, see Exposure Management vs Vulnerability Management.

What is the difference between exposure management and vulnerability management?

Exposure management focuses on exploitability and business impact, validating exposures and addressing only those that pose a real risk. Vulnerability management is typically reactive, prioritizing remediation based on severity scores (CVSS) and often missing misconfigurations, control gaps, and contextual business impacts. For more details, visit Exposure Management vs Vulnerability Management.

Features & Capabilities

What problems does IONIX solve for organizations?

IONIX helps organizations identify their complete external web footprint, including shadow IT and unauthorized projects, proactively manage security risks, gain real attack surface visibility, and maintain continuous discovery and inventory of internet-facing assets. These capabilities address challenges caused by cloud migrations, mergers, digital transformation, and fragmented IT environments. Learn more at Why Ionix.

What are the key capabilities and benefits of IONIX?

Key capabilities include complete external web footprint identification, proactive security management, real attack surface visibility, continuous discovery and inventory, and streamlined remediation. Benefits include improved risk management, reduced mean time to resolution (MTTR), operational efficiency, and enhanced security posture. For more details, visit Why Ionix.

What integrations does IONIX support?

IONIX integrates with tools such as Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, and AWS services including AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.

Does IONIX offer an API for integrations?

Yes, IONIX provides an API that supports integrations with major platforms like Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Details are available at IONIX Integrations.

Security & Compliance

What security and compliance certifications does IONIX have?

IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.

How does IONIX help organizations with compliance?

IONIX supports organizations in meeting NIS-2 and DORA compliance requirements by providing comprehensive attack surface management, risk assessment, and remediation capabilities aligned with regulatory standards.

Use Cases & Benefits

Who can benefit from using IONIX?

IONIX is designed for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies. It is suitable for organizations in insurance, financial services, energy, critical infrastructure, IT, technology, and healthcare. For more details, visit IONIX Customers.

What business impact can customers expect from using IONIX?

Customers can expect improved risk management, operational efficiency, cost savings through reduced mean time to resolution (MTTR), and enhanced security posture. IONIX enables visualization and prioritization of hundreds of attack surface threats, actionable insights, and streamlined security operations. For more details, visit this page.

Can you share specific case studies or customer success stories?

Yes, IONIX has several customer success stories:

Technical Requirements & Implementation

How long does it take to implement IONIX and how easy is it to get started?

Implementation is simple and efficient, typically taking about a week and requiring only one person to scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. For more details, visit this page.

What training and technical support does IONIX provide?

IONIX offers streamlined onboarding resources including guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during implementation and adoption. For more details, visit this page.

What customer service and support is available after purchasing IONIX?

IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. For more details, visit this page.

Performance & Recognition

How is IONIX rated for product performance and innovation?

IONIX has earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. For more details, visit this page.

What feedback have customers given about IONIX's ease of use?

Customers have rated IONIX as user-friendly and appreciate having a dedicated account manager for smooth communication and support.

Guides & Resources

Where can I find guides and resources from IONIX?

IONIX provides comprehensive guides, datasheets, and case studies on their resources page. Explore these materials at IONIX Resources and IONIX Guides.

What topics are covered in the IONIX Guides section?

The IONIX Guides section covers cybersecurity topics such as Automated Security Control Assessment (ASCA), web application security, exposure management, vulnerability assessments, the OWASP Top 10, CIS Controls, and attack surface management. Each guide includes detailed articles, methodologies, and actionable advice. Explore the guides at IONIX Guides.

Competition & Differentiation

How does IONIX compare to other attack surface management solutions?

IONIX stands out for its ML-based 'Connective Intelligence' that discovers more assets with fewer false positives, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more at Why IONIX.

What differentiates IONIX's approach to solving pain points in the market?

IONIX uniquely identifies the entire external web footprint, proactively manages security risks, provides attacker-centric visibility, and continuously tracks assets and dependencies. These features ensure unmatched accuracy and comprehensiveness compared to competitors who may overlook unmanaged assets or struggle with dynamic IT environments.

KPIs & Metrics

What KPIs and metrics are associated with the pain points IONIX solves?

Key KPIs include completeness of attack surface visibility, identification of shadow IT and unauthorized projects, remediation time targets, effectiveness of surveillance and monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.

Customer Proof

Who are some of IONIX's customers?

IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. For more details, visit IONIX Customers.

What industries are represented in IONIX's case studies?

Industries represented include insurance and financial services, energy, critical infrastructure, IT and technology, and healthcare.

Objections & Adoption

How does IONIX address value objections?

IONIX demonstrates immediate time-to-value with no impact on technical staffing, provides personalized demos, and shares real-world case studies to highlight measurable outcomes and efficiencies.

How does IONIX address timing objections?

IONIX offers flexible implementation timelines, a dedicated support team to streamline the process, seamless integration capabilities, and emphasizes long-term benefits and efficiencies gained by starting sooner.

Exposure Management vs Vulnerability Management: Key Differences

Amit Sheps
Amit Sheps Director of Product Marketing LinkedIn

Historically, most organizations have managed their security risk via vulnerability management programs. These programs attempt to identify and patch as many vulnerabilities as possible, making it more difficult for attackers to find and fix unpatched vulnerabilities.

However, vulnerability management can be inefficient and miss critical security risks. Exposure management is an improved approach to risk management focused on identifying and fixing the biggest threats to the business.

What is vulnerability management?

Traditional vulnerability management focuses on identifying and addressing vulnerabilities in an organization’s applications. This often involves using automated vulnerability scanners to search for Common Vulnerabilities and Exposures (CVEs).

Each CVE has an associated Common Vulnerability Scoring System (CVSS) score that denotes its relative severity. These are commonly used to prioritize remediation efforts, starting with those of critical severity.

What is exposure management?

Threat exposure management takes a different approach to managing an organization’s cybersecurity risk, focusing on real threats to the business. It searches for vulnerabilities, misconfigurations, and other potential security threats, such as the risk of social engineering attacks. Additionally, exposure management looks at the entirety of an organization’s attack surface, including internal and external risks, as well as those associated with SaaS apps and other third-party risks.

After identifying the various threats a business faces, exposure management prioritizes them based on the real risk they pose to the business. While the severity of a vulnerability is a consideration, so are its exploitability, the existence of preventative security controls, and the potential impacts it can have on business assets and workflows.

The limitations of traditional vulnerability management, and how exposure management addresses these gaps

Exposure management is designed to address some of the most significant limitations of traditional 

vulnerability management. These include:

  • Reactive approach: Vulnerability management scans for publicly disclosed software vulnerabilities. Exposure management proactively attempts to identify security risks, including misconfigurations and control gaps, before they can be identified and exploited.
  • Limited scope: Often, vulnerability management programs look only at external-facing software. Exposure management addresses internal and external attack surfaces as well as third-party risks like SaaS applications.
  • Tight focus: Vulnerability management focuses on identifying known vulnerabilities in corporate software. Exposure management considers other potential risks, such as misconfigurations or missing security controls.
  • CVSS-based prioritization: Vulnerability management typically prioritizes its findings based on severity scores, which lack important context. Exposure management uses contextual information about the business to estimate the real-world likelihood and impacts of exploitation, providing a more accurate assessment of potential business impacts.
  • Lack of validation: Traditional vulnerability management assumes that every identified vulnerability poses a threat and should be remediated. In 2024 alone, over 40,000 new vulnerabilities were assigned CVEs, making it impossible to find and fix every vulnerability present in an organization’s network. Exposure management offers a more scalable and sustainable approach by validating exposures and addressing only those that pose a real risk to the business.
Vulnerability ManagementExposure Management
ApproachReactive patchingProactive risk management
FocusInternal vulnerabilitiesInternal and external risks (vulnerabilities, misconfigurations, etc.)
ScopeExternal softwareInternal and external attack surfaces
PrioritizationSeverity-basedRisk-based
Threat ValidationNoYes

Why traditional vulnerability management is not enough

Traditional vulnerability management tools and processes can play a role within an exposure management program. However, they’re not enough on their own and often lead to wasted or misallocated time and resources.

Vulnerability management alone is insufficient because it overlooks a wide range of potential threats. While software vulnerabilities pose a significant risk, so do misconfigurations, control gaps, and similar cybersecurity issues. Vulnerability management misses these, leaving organizations open to attack.

Even if vulnerability management does identify a real issue, this doesn’t mean that it will actually be addressed first. Organizations have limited resources to spend on remediation, and using CVSS scores only  to prioritize remediation will not always address the most risk issues since it will miss the overall context  

For example, a High severity vulnerability affecting an organization’s main database server may be ignored in favor of a Critical one on an application server in the lab. However, an attack that takes down or wipes the main database will likely have farther-reaching impacts than one that affects a single user’s computer.

Expose threats across your real attack surface with IONIX

Exposure management is a modern alternative to vulnerability management, addressing all risks across an organization’s entire attack surface. Findings are prioritized based on the risk that they pose to the business, ensuring that remediation resources are deployed properly.

Continuous threat exposure management (CTEM) leverages automation to deal with large enterprise attack surfaces and the need for up-to-date visibility into the threats that a business faces. CTEM tools automatically identify threats, prioritize them, and address them on a continuous basis. This ensures that security personnel are always focused on where they can have the greatest impact on an organization’s current risk exposure.

The IONIX platform offers continuous visibility into an organization’s real attack surface, allowing security teams to focus only on fixing threats that are urgent and need remediation. To learn more about modernizing your risk management with IONIX, sign up for a demo.