Frequently Asked Questions
Product Information
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by providing complete attack surface visibility, identifying potential exposed assets, validating those at risk, and prioritizing issues by severity and context. Learn more at Why Ionix.
What are the main features of the IONIX platform?
The IONIX platform offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. It provides continuous visibility into your real attack surface, helps discover all relevant assets, monitors changes, and ensures more assets are covered with less noise. For more details, visit Attack Surface Discovery, Exposure Validation, and Streamlined Risk Workflow.
How does IONIX differ from traditional vulnerability management solutions?
IONIX's Exposure Management approach is proactive and attacker-centric, focusing on real threats rather than just known vulnerabilities. Unlike traditional vulnerability management, which is reactive and severity-based, IONIX validates exposures, prioritizes risks based on business impact, and covers both internal and external attack surfaces, including third-party SaaS risks. For a detailed comparison, see Exposure Management vs Vulnerability Management.
What is the difference between exposure management and vulnerability management?
Exposure management focuses on exploitability and business impact, validating exposures and addressing only those that pose a real risk. Vulnerability management is typically reactive, prioritizing remediation based on severity scores (CVSS) and often missing misconfigurations, control gaps, and contextual business impacts. For more details, visit Exposure Management vs Vulnerability Management.
Features & Capabilities
What problems does IONIX solve for organizations?
IONIX helps organizations identify their complete external web footprint, including shadow IT and unauthorized projects, proactively manage security risks, gain real attack surface visibility, and maintain continuous discovery and inventory of internet-facing assets. These capabilities address challenges caused by cloud migrations, mergers, digital transformation, and fragmented IT environments. Learn more at Why Ionix.
What are the key capabilities and benefits of IONIX?
Key capabilities include complete external web footprint identification, proactive security management, real attack surface visibility, continuous discovery and inventory, and streamlined remediation. Benefits include improved risk management, reduced mean time to resolution (MTTR), operational efficiency, and enhanced security posture. For more details, visit Why Ionix.
What integrations does IONIX support?
IONIX integrates with tools such as Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, and AWS services including AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.
Does IONIX offer an API for integrations?
Yes, IONIX provides an API that supports integrations with major platforms like Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Details are available at IONIX Integrations.
Security & Compliance
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX help organizations with compliance?
IONIX supports organizations in meeting NIS-2 and DORA compliance requirements by providing comprehensive attack surface management, risk assessment, and remediation capabilities aligned with regulatory standards.
Use Cases & Benefits
Who can benefit from using IONIX?
IONIX is designed for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies. It is suitable for organizations in insurance, financial services, energy, critical infrastructure, IT, technology, and healthcare. For more details, visit IONIX Customers.
What business impact can customers expect from using IONIX?
Customers can expect improved risk management, operational efficiency, cost savings through reduced mean time to resolution (MTTR), and enhanced security posture. IONIX enables visualization and prioritization of hundreds of attack surface threats, actionable insights, and streamlined security operations. For more details, visit this page.
Can you share specific case studies or customer success stories?
Yes, IONIX has several customer success stories:
- E.ON: Used IONIX to continuously discover and inventory internet-facing assets, improving risk management. Read more.
- Warner Music Group: Boosted operational efficiency and aligned security operations with business goals. Learn more.
- Grand Canyon Education: Enhanced security by proactively discovering and remediating vulnerabilities. Details.
Technical Requirements & Implementation
How long does it take to implement IONIX and how easy is it to get started?
Implementation is simple and efficient, typically taking about a week and requiring only one person to scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. For more details, visit this page.
What training and technical support does IONIX provide?
IONIX offers streamlined onboarding resources including guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during implementation and adoption. For more details, visit this page.
What customer service and support is available after purchasing IONIX?
IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. For more details, visit this page.
Performance & Recognition
How is IONIX rated for product performance and innovation?
IONIX has earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. For more details, visit this page.
What feedback have customers given about IONIX's ease of use?
Customers have rated IONIX as user-friendly and appreciate having a dedicated account manager for smooth communication and support.
Guides & Resources
Where can I find guides and resources from IONIX?
IONIX provides comprehensive guides, datasheets, and case studies on their resources page. Explore these materials at IONIX Resources and IONIX Guides.
What topics are covered in the IONIX Guides section?
The IONIX Guides section covers cybersecurity topics such as Automated Security Control Assessment (ASCA), web application security, exposure management, vulnerability assessments, the OWASP Top 10, CIS Controls, and attack surface management. Each guide includes detailed articles, methodologies, and actionable advice. Explore the guides at IONIX Guides.
Competition & Differentiation
How does IONIX compare to other attack surface management solutions?
IONIX stands out for its ML-based 'Connective Intelligence' that discovers more assets with fewer false positives, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more at Why IONIX.
What differentiates IONIX's approach to solving pain points in the market?
IONIX uniquely identifies the entire external web footprint, proactively manages security risks, provides attacker-centric visibility, and continuously tracks assets and dependencies. These features ensure unmatched accuracy and comprehensiveness compared to competitors who may overlook unmanaged assets or struggle with dynamic IT environments.
KPIs & Metrics
What KPIs and metrics are associated with the pain points IONIX solves?
Key KPIs include completeness of attack surface visibility, identification of shadow IT and unauthorized projects, remediation time targets, effectiveness of surveillance and monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.
Customer Proof
Who are some of IONIX's customers?
IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. For more details, visit IONIX Customers.
What industries are represented in IONIX's case studies?
Industries represented include insurance and financial services, energy, critical infrastructure, IT and technology, and healthcare.
Objections & Adoption
How does IONIX address value objections?
IONIX demonstrates immediate time-to-value with no impact on technical staffing, provides personalized demos, and shares real-world case studies to highlight measurable outcomes and efficiencies.
How does IONIX address timing objections?
IONIX offers flexible implementation timelines, a dedicated support team to streamline the process, seamless integration capabilities, and emphasizes long-term benefits and efficiencies gained by starting sooner.