Summary
CVE-2026-70814 is a high-severity vulnerability in the Oracle Call Center Technology component (Internal Operations) of Oracle E-Business Suite. It allows an unauthenticated attacker with network access via HTTP to compromise the confidentiality, integrity, and availability of the affected system, potentially resulting in a full takeover of the Oracle Call Center Technology module. Oracle rates the flaw as difficult to exploit, but no authentication or user interaction is required, making it a serious concern for internet-exposed E-Business Suite deployments.
Technical details
- Root cause: A flaw in the Internal Operations component of Oracle Call Center Technology within Oracle E-Business Suite that permits unauthorized access/manipulation over the network.
- Trigger conditions: Exploitation requires network access to the application via HTTP; Oracle characterizes the attack as having high complexity, meaning exploitation depends on conditions outside the attacker’s direct control.
- Attack vector: Network (remote), no privileges required, no user interaction required.
- Impact: Successful exploitation can lead to takeover of Oracle Call Center Technology, with high impact to confidentiality, integrity, and availability.
Affected software
- Oracle E-Business Suite – Oracle Call Center Technology, versions 12.2.3 through 12.2.15
Severity
- CVSS v3.1 Base Score: 8.1 (High)
- Vector:
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H
Mitigation and recommended actions
- Immediate: Apply the patch provided in Oracle’s August 2026 Critical Patch Update (CPU) for the affected Oracle Call Center Technology versions (12.2.3–12.2.15). Organizations should prioritize patching per Oracle’s official CPU guidance for their specific release.
- If immediate patching is not possible:
- Restrict network/HTTP exposure of Oracle E-Business Suite Call Center Technology interfaces to trusted internal networks only; do not expose them directly to the internet.
- Apply network segmentation and access controls (firewalls, VPN-only access) to limit reachability of the vulnerable component.
- Monitor E-Business Suite logs for anomalous or unauthenticated access attempts to Call Center Technology endpoints until the patch is applied.

