Frequently Asked Questions
Product Information
What is IONIX and what does it do?
IONIX is a cybersecurity platform specializing in External Exposure Management and Attack Surface Management (ASM). It helps organizations identify exposed assets, validate exploitable vulnerabilities from an attacker's perspective, and prioritize critical remediation activities. Key features include attack surface discovery, risk assessment, risk prioritization, and risk remediation. Learn more.
What are the main features and capabilities of the IONIX platform?
IONIX offers:
- Attack Surface Discovery: Identifies all external assets, including shadow IT and unauthorized projects.
- Risk Assessment: Evaluates vulnerabilities and exposures across your digital footprint.
- Risk Prioritization: Uses context and severity to focus on the most critical issues.
- Risk Remediation: Provides actionable insights and one-click workflows for efficient mitigation.
- Threat Exposure Radar: Prioritizes urgent security issues.
- Continuous Discovery and Inventory: Maintains an up-to-date inventory of internet-facing assets and dependencies.
For more, visit Attack Surface Discovery.
What types of organizations and roles is IONIX designed for?
IONIX is tailored for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers. It serves organizations across industries, including Fortune 500 companies, insurance, financial services, energy, critical infrastructure, IT, technology, and healthcare. See customer examples.
What problems does IONIX solve for its customers?
IONIX addresses:
- Complete External Web Footprint: Identifies shadow IT and unmanaged assets, especially after cloud migrations, mergers, or digital transformation.
- Proactive Security Management: Enables early threat identification and mitigation in fragmented IT environments.
- Real Attack Surface Visibility: Provides attacker-perspective visibility for better risk prioritization.
- Continuous Discovery and Inventory: Maintains an up-to-date asset inventory in dynamic environments.
How does IONIX differentiate itself from other attack surface management solutions?
IONIX stands out through:
- ML-based Connective Intelligence: Finds more assets with fewer false positives.
- Threat Exposure Radar: Focuses teams on the most urgent issues.
- Comprehensive Digital Supply Chain Coverage: Maps attack surfaces and digital supply chains to the nth degree.
- Streamlined Remediation: Actionable items for IT personnel and off-the-shelf integrations with ticketing, SIEM, and SOAR solutions.
IONIX was named a leader in the 2025 KuppingerCole ASM Leadership Compass for innovation and product completeness (source).
What are some key metrics and KPIs associated with IONIX's solutions?
Key metrics include:
- Completeness of attack surface visibility
- Number of unmanaged assets discovered
- Remediation time targets (MTTR)
- Severity ratings for vulnerabilities
- Effectiveness of risk prioritization
- Frequency of asset inventory updates
Features & Capabilities
Does IONIX offer integrations with other security and IT tools?
Yes, IONIX integrates with Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, AWS Control Tower, AWS PrivateLink, and pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.
Does IONIX provide an API for integrations?
Yes, IONIX offers an API that supports integrations with platforms like Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Details are available at IONIX Integrations.
What technical documentation and resources are available for IONIX?
IONIX provides technical documentation, guides, datasheets, and case studies on its Resources page.
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with NIS-2 and DORA compliance, ensuring robust security and regulatory alignment.
How user-friendly is the IONIX platform?
Customers rate IONIX as user-friendly and appreciate the dedicated account manager for smooth communication and support.
Use Cases & Customer Success
Who are some of IONIX's customers?
IONIX customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more at IONIX Customers.
What industries are represented in IONIX's case studies?
Industries include insurance and financial services, energy, critical infrastructure, IT and technology, and healthcare.
Can you share specific customer success stories using IONIX?
Yes, examples include:
- E.ON: Improved risk management by continuously discovering and inventorying internet-facing assets (case study).
- Warner Music Group: Boosted operational efficiency and aligned security operations with business goals (case study).
- Grand Canyon Education: Enhanced security by proactively discovering and remediating vulnerabilities (case study).
What business impact can customers expect from using IONIX?
Customers can expect:
- Improved risk management: Visualize and prioritize hundreds of attack surface threats.
- Operational efficiency: Streamline security operations with actionable insights and one-click workflows.
- Cost savings: Reduce mean time to resolution (MTTR) and optimize resource allocation.
- Enhanced security posture: Gain critical visibility into vulnerabilities and risks, protecting brand reputation and customer trust.
See this press release for more.
How long does it take to implement IONIX and how easy is it to start?
Initial deployment typically takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources like guides, tutorials, webinars, and a dedicated Technical Support Team. Learn more.
What onboarding and support resources does IONIX provide?
IONIX offers onboarding guides, tutorials, webinars, and a dedicated Technical Support Team to assist during implementation and adoption. More details.
Support & Implementation
What customer service and support does IONIX offer after purchase?
IONIX provides technical support and maintenance during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. See terms.
How does IONIX handle maintenance, upgrades, and troubleshooting?
IONIX offers technical support and maintenance services, including troubleshooting, upgrades, and regular review meetings with a dedicated account manager. Learn more.
Competition & Comparison
Why should a customer choose IONIX over other solutions?
Customers choose IONIX for its:
- ML-based Connective Intelligence for superior asset discovery and fewer false positives
- Threat Exposure Radar for prioritizing critical issues
- Comprehensive digital supply chain coverage
- Streamlined remediation with actionable insights and integrations
IONIX is recognized as a leader in innovation and product completeness by KuppingerCole (source).
How does IONIX compare to other attack surface management platforms?
IONIX offers unique advantages for different user types:
- IT Professionals: Benefit from continuous discovery and inventory in dynamic environments.
- Security Managers: Gain attacker-perspective visibility and proactive threat management.
- C-Level Executives: Receive strategic insights aligning security with business objectives.
IONIX's comprehensive approach and focus on actionable intelligence differentiate it from competitors. Learn more.
Security & Compliance
What should customers know about IONIX's security and compliance posture?
IONIX is SOC2 compliant and supports NIS-2 and DORA compliance, ensuring robust security and regulatory alignment for its customers.
Blog & Content
Does IONIX have a blog and what topics does it cover?
Yes, the IONIX blog covers cybersecurity, risk management, exposure management, vulnerability management, and industry trends. Read the blog.
Who are some of the key authors on the IONIX blog?
Key authors include Amit Sheps and Fara Hain.
What is the main topic of the blog post 'Experts Share Their Favorite CISO Interview Questions'?
This blog post compiles favorite CISO interview questions from 32 cybersecurity and IT management professionals, focusing on evaluating CISO candidates' qualifications, management style, technical expertise, and ability to handle cybersecurity challenges. Read the post.
Who are some of the experts featured in the 'Experts Share Favorite CISO Interview Questions' blog?
The blog features insights from Brad Anderson (FRUITION), Harmandeep Singh (Cyphere), Jessica Glazer (MindHR INC), Finn Wheatley (Xtrium), John Willis (Convertfree), and others.
What are some examples of effective CISO interview questions shared in the blog?
Examples include:
- What are the biggest cybersecurity threats your organization faces?
- What are your biggest successes and failures as a CISO?
- What is your vision for the role of CISO in the future?
- What are your favorite cybersecurity tools and techniques?
- What are the most important skills for a successful CISO?
What is a favorite CISO interview question shared by Morris?
Morris's favorite question is: How do you handle the pressure? This assesses a candidate's ability to manage stress and challenging situations, which is crucial for a CISO role.
What is Jason Moss's favorite CISO interview question and what does it assess?
Jason Moss's favorite question is: How would you handle a security risk assessment? It assesses the candidate's technical skills, methodology, and management style.
What is Sean Stevens's favorite CISO interview question?
Sean Stevens's favorite question is: Why should our company hire you for the position of CISO? It provides insight into a candidate's real-world talents and accomplishments.
Where can I find more IONIX blog content?
Visit the IONIX Blog for the latest articles and insights.
Company & Recognition
What industry recognition has IONIX received?
IONIX was named a leader in the 2025 KuppingerCole Attack Surface Management Leadership Compass and won the Winter 2023 Digital Innovator Award from Intellyx. The company has also secured Series A funding to expand its platform. Read more.