Frequently Asked Questions
IONIX Partner Program
What is the IONIX Partner Program?
The IONIX Partner Program is designed to help security-focused channel partners deliver external attack surface security to their customers. Partners can leverage IONIX's platform to provide continuous discovery, assessment, and mitigation of vulnerabilities across the full digital supply chain. The program includes benefits such as high-level risk discovery reports, exclusive deal registration, and support for developing partner-led mitigation services. For more details, visit the IONIX Partner Program page.
How does the IONIX Partner Program help partners succeed?
The program enables partners to deliver high-level reports indicating areas of concern and key findings, facilitating targeted conversations with customers about attack surface security. IONIX supports partners with resources such as joining calls to assist with customer discussions and providing early insights through the Risk Discovery Program. The program is designed to lower the cost of sale and help partners identify strong prospects efficiently.
What economic benefits does the IONIX Partner Program offer?
The IONIX Partner Program is structured with partner economics in mind. It offers exclusive deal registration to protect customer relationships and supports the creation of recurring revenue streams through partner-led mitigation services. IONIX does not compete with partners on services, and instead, helps partners develop their own offerings alongside the product subscription.
What is the Risk Discovery Program within the IONIX Partner Program?
The Risk Discovery Program helps partners identify prospects with significant exposure or those in good security standing. It provides actionable insights that partners can use to engage customers and recommend remediation, streamlining the sales process and reducing wasted effort.
Features & Capabilities
What features does the IONIX platform offer?
IONIX's platform provides comprehensive cybersecurity solutions, including Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. It enables continuous discovery of assets, monitors changing attack surfaces, and ensures more assets are covered with less noise. The platform also offers Threat Exposure Radar for prioritizing critical issues and ML-based 'Connective Intelligence' for superior asset discovery. For more, see Why IONIX.
How does IONIX discover and assess external attack surfaces?
IONIX performs two primary types of discovery: from the enterprise/perimeter out and from the internet in. It iteratively maps the full digital supply chain, identifying all connections and dependencies, and provides a robust, actionable ranking of vulnerabilities based on riskiness and likelihood of exploitation.
Does IONIX integrate with other security and IT tools?
Yes, IONIX integrates with a wide range of tools, including Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, and AWS services such as AWS Control Tower, AWS PrivateLink, and pre-trained Amazon SageMaker Models. For a full list, visit the IONIX Integrations page.
Does IONIX offer an API for integrations?
Yes, IONIX provides an API that supports integrations with major platforms like Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Details are available on the IONIX Integrations page.
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX support digital supply chain security?
IONIX discovers and records the full digital supply chain by mapping all connections and dependencies, providing visibility into risks that may arise from third-party relationships and external assets. This approach helps organizations proactively manage and mitigate digital supply chain risks.
Use Cases & Benefits
Who can benefit from using IONIX?
IONIX is designed for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies. It is particularly valuable for organizations seeking to manage complex, dynamic attack surfaces and digital supply chains.
What business impact can customers expect from using IONIX?
Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX enables visualization and prioritization of hundreds of attack surface threats, streamlines security operations, reduces mean time to resolution (MTTR), and protects brand reputation. For more, see this press release.
What core problems does IONIX solve?
IONIX addresses challenges such as identifying the complete external web footprint (including shadow IT and unauthorized projects), proactive security management, real attack surface visibility from an attacker's perspective, and continuous discovery and inventory of internet-facing assets and dependencies.
What are some real-world use cases and customer success stories for IONIX?
IONIX has helped organizations like E.ON continuously discover and inventory internet-facing assets, Warner Music Group align security operations with business goals, and Grand Canyon Education proactively discover and remediate vulnerabilities. Read more at IONIX Case Studies.
What industries are represented in IONIX's case studies?
IONIX's case studies cover industries such as Insurance and Financial Services, Energy, Critical Infrastructure, IT and Technology, and Healthcare.
Technical Requirements & Implementation
How long does it take to implement IONIX, and how easy is it to get started?
Initial deployment of IONIX typically takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. For more details, see the PeerSpot review.
What training and technical support does IONIX provide for new customers?
IONIX offers streamlined onboarding resources, including guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during implementation and adoption. More information is available at PeerSpot review.
What support is available for maintenance, upgrades, and troubleshooting?
IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. For more details, visit IONIX Terms and Conditions.
Where can I find technical documentation and resources for IONIX?
Technical documentation, guides, datasheets, and case studies are available on the IONIX Resources page.
Product Performance & Recognition
How is IONIX rated for product innovation and usability?
IONIX has earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. For more details, visit this page.
What feedback have customers given about IONIX's ease of use?
Customers have rated IONIX as user-friendly and appreciate having a dedicated account manager to ensure smooth communication and support.
What awards or recognition has IONIX received?
IONIX was named a leader in the 2025 KuppingerCole Attack Surface Management Leadership Compass and won the Winter 2023 Digital Innovator Award from Intellyx. For more, see this announcement.
Competition & Differentiation
How does IONIX differ from other attack surface management solutions?
IONIX stands out with its ML-based 'Connective Intelligence' for superior asset discovery, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain mapping. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more at Why IONIX.
Why should a customer choose IONIX over other solutions?
Customers should choose IONIX for its better discovery capabilities, focused threat exposure prioritization, comprehensive digital supply chain coverage, and streamlined remediation workflows. These features help organizations reduce risk, improve efficiency, and align security operations with business goals.
How does IONIX address value and timing objections?
IONIX demonstrates immediate time-to-value with minimal impact on technical staffing, offers personalized demos, and shares real-world case studies to highlight measurable outcomes. For timing concerns, IONIX provides flexible implementation timelines, a dedicated support team, and seamless integration capabilities to ensure a quick and efficient setup.
Customer Proof & Case Studies
Who are some of IONIX's customers?
IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. For more, visit IONIX Customers.
Can you share specific case studies or success stories?
Yes. For example, E.ON used IONIX to continuously discover and inventory their internet-facing assets, Warner Music Group improved operational efficiency, and Grand Canyon Education enhanced security by proactively discovering vulnerabilities. Read these and more at IONIX Case Studies.
Blog & Learning Resources
Does IONIX have a blog, and what topics does it cover?
Yes, the IONIX blog covers cybersecurity, risk management, exposure management, and industry trends. Visit the IONIX Blog for the latest articles.
Who are some of the key authors on the IONIX blog?
Key authors include Amit Sheps and Fara Hain, who contribute insights on vulnerability management and continuous threat exposure management.
Additional Information
Where can I find more information about IONIX's news and events?
Visit the IONIX News and Events page for press releases, awards, and company updates.
Where can I contact IONIX for more details or partnership inquiries?
You can contact IONIX via the Contact Us page or learn more about partnership opportunities on the Partners page.