Frequently Asked Questions

Product Information & Capabilities

What is IONIX and what does it do?

IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by cutting through the flood of alerts. Key features include complete attack surface visibility, identification of potential exposed assets, validation of exposed assets at risk, and prioritization of issues by severity and context. Learn more.

What are the main features of the IONIX platform?

IONIX offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. The platform highlights include discovering all that matters, monitoring your changing attack surface, and ensuring more assets with less noise. It also provides ML-based 'Connective Intelligence' for asset discovery, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. More details.

What problems does IONIX solve for organizations?

IONIX addresses several core pain points:

How does IONIX differ from traditional vulnerability management solutions?

Traditional vulnerability management focuses on internal risks and often lacks external visibility, digital supply chain coverage, and attacker-focused prioritization. IONIX provides external attack surface management, validates exploitable threats, and offers continuous, real-time visibility into assets and dependencies. It also integrates exposure validation and threat prioritization, helping organizations focus on what matters most. Learn more.

What are the best practices for vulnerability management according to IONIX?

IONIX recommends:

For more details, see IONIX Vulnerability Management Best Practices.

What is the difference between vulnerability management and exposure management?

Vulnerability management focuses on identifying and remediating internal vulnerabilities, while exposure management (TEM/CTEM) proactively manages real threats to the organization, including external exposures and digital supply chain risks. Exposure management leverages automation and attacker-focused validation to prioritize and remediate threats that matter most. Read more.

What are the key metrics and KPIs associated with IONIX's solutions?

Key metrics include completeness of attack surface visibility, identification of shadow IT and unauthorized projects, remediation time targets, effectiveness of surveillance and monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.

Features & Integrations

What integrations does IONIX support?

IONIX integrates with Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. For a full list, visit IONIX Integrations.

Does IONIX offer an API for integrations?

Yes, IONIX provides an API that supports integrations with major platforms such as Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Learn more.

Security & Compliance

Is IONIX SOC2 compliant?

Yes, IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.

How does IONIX help with security and compliance requirements?

IONIX supports organizations in meeting NIS-2 and DORA compliance requirements, and its SOC2 certification demonstrates strong security controls and regulatory alignment.

Implementation & Support

How long does it take to implement IONIX, and how easy is it to get started?

Initial deployment of IONIX takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team. Read more.

What training and technical support does IONIX provide?

IONIX offers streamlined onboarding resources, including guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during implementation and adoption. Learn more.

What customer service and support are available after purchasing IONIX?

IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. Details here.

Use Cases & Customer Success

Who can benefit from using IONIX?

IONIX is tailored for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies.

What industries are represented in IONIX's case studies?

Industries include Insurance and Financial Services, Energy, Critical Infrastructure, IT and Technology, and Healthcare.

Can you share specific case studies or customer success stories?

Yes, examples include:

Who are some of IONIX's customers?

Customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more.

What business impact can customers expect from using IONIX?

Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX helps visualize and prioritize hundreds of attack surface threats, streamline security operations, reduce mean time to resolution (MTTR), and protect brand reputation. More info.

Competition & Differentiation

How does IONIX compare to other attack surface management solutions?

IONIX stands out for its ML-based 'Connective Intelligence' that finds more assets with fewer false positives, Threat Exposure Radar for focused prioritization, and comprehensive digital supply chain mapping. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights for maximum risk reduction and operational efficiency. Learn more.

What makes IONIX a leader in product innovation and security?

IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. See details.

Technical Documentation & Resources

Where can I find technical documentation and resources for IONIX?

Technical documentation, guides, datasheets, and case studies are available on the IONIX resources page. Explore resources.

Blog & Thought Leadership

Does IONIX have a blog?

Yes, IONIX's blog covers cybersecurity topics, vulnerability management, exposure management, and industry trends. Read the blog.

Who are some of the key authors contributing to IONIX's blog?

Key authors include Amit Sheps and Fara Hain.

What kind of content is available on the IONIX blog?

The blog provides insights on exposure management, vulnerability management best practices, and continuous threat exposure management. Explore more.

Vulnerability Management Best Practices

What are the stages of vulnerability management?

The four main stages are:

  1. Detect: Identify vulnerabilities in systems.
  2. Assess: Investigate severity, scope, and impacts.
  3. Prioritize: Rank vulnerabilities based on risk.
  4. Remediate: Apply patches or remediation actions in order of priority.

What challenges do organizations face in vulnerability management?

Common challenges include managing false positives/negatives, keeping up with new vulnerabilities, scanning complex hybrid environments, and mitigating zero-day vulnerabilities. These issues can overwhelm security teams and introduce security gaps.

What are the best practices for vulnerability assessment?

Best practices include mapping vulnerabilities to assets, enriching data with threat intelligence, and considering asset importance and collateral damage. This helps prioritize remediation efforts and minimize business impacts.

How does continuous attack surface management (CASM) enhance vulnerability management?

CASM provides real-time visibility into the organization's digital attack surface, ensuring security teams are aware of and prioritizing risks most likely to be exploited by attackers. It is a critical component of a CTEM program. Learn more.

Objections & Adoption

How does IONIX address value objections?

IONIX demonstrates unique benefits and immediate time-to-value with no impact on technical staffing, offers personalized demos, and shares real-world case studies to highlight measurable outcomes and efficiencies.

How does IONIX address timing objections?

IONIX offers flexible implementation timelines, a dedicated support team, seamless integration capabilities, and emphasizes long-term benefits and efficiencies gained by starting sooner.

Go back to All Blog posts

Best Practices in Vulnerability Management

Amit Sheps
Amit Sheps Director of Product Marketing LinkedIn
September 25, 2024
Illustration of vulnerability assessment and management best practices, showing a checklist with steps to detect, assess, prioritize, and remediate vulnerabilities.

Vulnerability management is a major component of any cybersecurity strategy, simply because every vulnerability represents another potential vector through which an organization can be attacked. 

Essentially, vulnerability management can be broken up into four main stages:

  1. Detect: Identify vulnerabilities in an organization’s systems.
  2. Assess: Investigate to determine severity, scope, and impacts.
  3. Prioritize: Prioritize vulnerabilities based on risk.
  4. Remediate: Apply patches or other remediation actions in order of priority.

Below, we explore how vulnerability assessment and management can significantly improve an organization’s security posture if implemented in line with security best practices, and the additional benefits of taking the step from vulnerability management to continuous threat exposure management (CTEM).

Challenges in Vulnerability Management

Many organizations have unpatched and unmanaged vulnerabilities, and the reason for this is that vulnerability management is a complex problem. Some common issues that companies face include:

  • Managing False Positives and Negatives: False positives and false negatives both introduce additional work for security analysts, either wasting time on non-existent threats or remediating attacks exploiting overlooked vulnerabilities. With large and complex IT environments, false positives and negatives can be overwhelming and use up valuable resources.
  • Keeping Up with New Vulnerabilities and Threats: Each newly deployed system or updated piece of code could introduce new vulnerabilities into an organization’s environment. Additionally, new vulnerabilities could be discovered and disclosed in existing software, forcing companies to patch these vulnerabilities before they are exploited by an attacker.
  • Scanning Complex Hybrid Environments: Hybrid cloud environments introduce various challenges, including the complexity of ensuring consistent visibility and protection across environments. If vulnerability management tools don’t support an organization’s entire hybrid cloud environment, visibility and security gaps can leave the organization vulnerable.
  • Zero-Day Vulnerabilities: Zero-day vulnerabilities are newly discovered threats with limited knowledge and no patch available. Mitigating zero-day vulnerabilities requires access to threat intelligence and implementation of security best practices such as network segmentation and least privilege access management.

Vulnerability Management Best Practices

Vulnerability management involves identifying and remediating vulnerabilities that exist in an organization’s environment. Some best practices for implementing it include:

  • Regular Scanning and Inventory: Vulnerabilities can be introduced into an organization’s environment at any time, so regular scanning is essential for risk management. Scans should be automated with manual oversight and use tools that offer customizable scans that can be tailored to an organization’s needs. For example, scans might be targeted toward a particular regulation or be set up to balance the risk of false positives vs. the potential for operational disruption.
  • Patch Management Automation: After a vulnerability has been publicly reported and a patch has been issued, cybercriminals often move quickly to exploit it. Automated patch management closes the window during which a vulnerability can be exploited and reduces the burden on security personnel who could be overwhelmed by the volume of patches and updates required.
  • Risk-Based Prioritization: Security teams commonly have more vulnerabilities in their infrastructure than they can manage, and not all vulnerabilities are created equal. Vulnerabilities should be prioritized based on risk, and this risk should consider the importance of affected assets — and the data that they possess — rather than the assigned Common Vulnerability Scoring System (CVSS) score.
  • Involve Cross-Functional Teams: While the security team may be responsible for running scans and patching vulnerabilities, they may lack full visibility into the potential impacts of various vulnerabilities. Cross-functional teams can provide valuable insights into how vulnerabilities could impact business processes and how best to prioritize remediation efforts to minimize the impacts of vulnerabilities on the organization.
  • Incident Response Plan Integration: Exploited vulnerabilities are a common cause of security incidents, and knowledge of vulnerabilities can be invaluable to incident responders for root cause analysis and to plan their actions. Vulnerability management should be integrated into the incident response plan to ensure that the team has the information required to perform their role.
  • Continuous Education and Training: IT personnel and end users should receive regular training on cybersecurity best practices and why vulnerability management is important. Training should also be role-specific, providing secure coding guidance to developers, etc.

Vulnerability Assessment Best Practices

Vulnerability assessments are a key component of the greater vulnerability management process. Some important best practices include:

  • Mapping Vulnerabilities to Assets: The criticality of a vulnerability depends not only on its CVSS score but also on the assets and business processes that it impacts. Mapping vulnerabilities to assets provides the security team with the context required to prioritize a high-risk vulnerability affecting a high-value asset over a “critical” vulnerability in a less important system.
  • Enrich Data for Additional Context: The results provided by a vulnerability scanner should be combined with threat intelligence to provide additional context and detail about a potential vulnerability. For example, the knowledge that a particular vulnerability is actively targeted by attackers makes it a higher risk and priority than one with no known exploits in the wild.
  • Consider Asset Importance and Collateral Damage: Vulnerabilities in high-value assets are more critical than those in lower-tier assets, but an asset’s importance may not be obvious. Map business flows and relationships to identify relationships between systems and whether a seemingly minor application may be a dependency for other, more vital applications.

Moving from Vulnerability Management to Exposure Management

Traditional vulnerability management can be beneficial to the organization, but it’s far from a perfect solution. Some of its most significant limitations include:

  • Restricted Scope: Vulnerability management is largely an internal process and doesn’t provide external visibility. Additionally, it fails to follow the digital supply chain, meaning that vulnerability management solutions will only help with monitoring and securing those tools that the company knows it owns.
  • Siloed Visibility: Vulnerability management began with silos, treating each department or division within a corporation as a separate entity. The inability to connect the dots across these departments and divisions created security blind spots.
  • Vulnerability Focus: Vulnerability management looks at risks from a vulnerability-centric perspective. This can skew prioritization efforts if, for example, a medium-risk vulnerability is being actively exploited by an attacker while a critical one is not. Attack surface management (ASM), on the other hand, searches for real-world risks within an organization’s network.
  • Threat Validation: Vulnerability management needs other tools to determine whether a particular vulnerability is exploitable or a false positive. Exposure validation identifies whether vulnerabilities are actually exploitable, enabling the business to focus effort and resources where they can provide actual value.

Threat exposure management is designed to address the shortcomings of vulnerability management, focusing on real threats to the organization rather than the vulnerabilities that exist in its environment. TEM involves proactively working to manage potential threats to the business rather than reactively attempting to close vulnerabilities and remediate attacks once they happen. Continuous TEM (CTEM) leverages automation to enable the organization to agilely adapt to its ever-changing risks and threat landscape. Organizations can make the shift from vulnerability management to CTEM by implementing its five-step program.
Continuous attack surface management (CASM) is a critical component of a CTEM program. Providing real-time vulnerability into the organization’s digital attack surface, CASM ensures that security teams are aware of and prioritizing those risks that an attacker is most likely to exploit. To learn more about how your organization can reinvigorate its security program with CASM, schedule a free demo with Ionix today.

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