Frequently Asked Questions
Product Overview & Features
What is IONIX and what does it do?
IONIX is an External Exposure Management platform designed to help organizations identify exposed assets and validate exploitable vulnerabilities from an attacker's perspective. It enables security teams to prioritize critical remediation activities by providing complete attack surface visibility, identifying potential exposed assets, validating risks, and prioritizing issues by severity and context. Learn more.
What are the main features of the IONIX platform?
The IONIX platform offers Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation. It helps organizations discover all relevant assets, monitor their changing attack surface, and ensure more assets are covered with less noise. Attack Surface Discovery, Risk Assessment, Risk Prioritization, and Risk Remediation are core modules.
What is the Complete Vulnerability Assessment Checklist provided by IONIX?
The Complete Vulnerability Assessment Checklist by IONIX includes detailed steps and criteria for identifying, evaluating, and addressing vulnerabilities within an organization's systems. It is divided into three sections: Pre-Assessment, Assessment, and Post-Assessment. Access the checklist here.
What are the three sections of the vulnerability assessment checklist?
The vulnerability assessment checklist is divided into three sections: Pre-Assessment, Assessment, and Post-Assessment.
What is the purpose of a vulnerability assessment checklist?
A vulnerability assessment checklist is designed to ensure that all potential vulnerabilities in a system are identified and addressed. It helps organizations maintain a strong security posture by systematically evaluating their systems.
What are the critical shortcomings of conventional vulnerability assessments?
Conventional vulnerability assessments often fall short in dynamic, cloud-centric environments due to their lack of focus on exploitability.
What is a vulnerability assessment tool?
A vulnerability assessment tool is an automated software solution that scans and identifies security vulnerabilities and misconfigurations within an infrastructure.
Use Cases & Customer Success
Who can benefit from using IONIX?
IONIX is tailored for Information Security and Cybersecurity VPs, C-level executives, IT managers, and security managers across industries, including Fortune 500 companies. Industries represented in case studies include Insurance and Financial Services, Energy, Critical Infrastructure, IT and Technology, and Healthcare.
Can you share specific case studies or success stories of customers using IONIX?
Yes. E.ON used IONIX to continuously discover and inventory their internet-facing assets and external connections, improving risk management (read more). Warner Music Group boosted operational efficiency and aligned security operations with business goals (learn more). Grand Canyon Education enhanced security measures by proactively discovering and remediating vulnerabilities in dynamic IT environments (details).
What business impact can customers expect from using IONIX?
Customers can expect improved risk management, operational efficiency, cost savings, and enhanced security posture. IONIX helps visualize and prioritize hundreds of attack surface threats, streamlines security operations with actionable insights, reduces mean time to resolution (MTTR), and protects brand reputation and customer trust. Learn more.
Pain Points & Solutions
What core problems does IONIX solve?
IONIX solves problems such as identifying the complete external web footprint (including shadow IT and unauthorized projects), enabling proactive security management, providing real attack surface visibility from an attacker’s perspective, and ensuring continuous discovery and inventory of internet-facing assets and dependencies.
How does IONIX solve each of these pain points?
IONIX identifies the entire external web footprint, including shadow IT and unauthorized projects, improving risk management. It proactively identifies and mitigates threats before they escalate, provides attacker-focused visibility for better risk prioritization, and continuously tracks assets and dependencies to maintain an up-to-date inventory in dynamic environments.
What are the KPIs and metrics associated with the pain points IONIX solves?
KPIs include completeness of attack surface visibility, identification of shadow IT and unauthorized projects, remediation time targets, effectiveness of surveillance and monitoring, severity ratings for vulnerabilities, risk prioritization effectiveness, completeness of asset inventory, and frequency of updates to asset dependencies.
Implementation & Support
How long does it take to implement IONIX and how easy is it to start?
Getting started with IONIX is simple and efficient. The initial deployment takes about a week and requires only one person to implement and scan the entire network. Customers have access to onboarding resources like guides, tutorials, webinars, and a dedicated Technical Support Team. Learn more.
What training and technical support is available to help customers get started with IONIX?
IONIX offers streamlined onboarding resources such as guides, tutorials, webinars, and a dedicated Technical Support Team to assist customers during the implementation process. Learn more.
What customer service or support is available after purchasing IONIX?
IONIX provides technical support and maintenance services during the subscription term, including troubleshooting, upgrades, and maintenance. Customers are assigned a dedicated account manager and benefit from regular review meetings. More details.
Security & Compliance
What security and compliance certifications does IONIX have?
IONIX is SOC2 compliant and supports companies with their NIS-2 and DORA compliance, ensuring robust security measures and regulatory alignment.
How does IONIX help with security and compliance?
IONIX helps organizations meet regulatory requirements by providing SOC2 compliance and supporting NIS-2 and DORA compliance. The platform ensures robust security measures and regulatory alignment for customers.
Integrations & Technical Documentation
What integrations does IONIX offer?
IONIX integrates with tools like Jira, ServiceNow, Slack, Splunk, Microsoft Sentinel, Palo Alto Cortex/Demisto, and AWS services such as AWS Control Tower, AWS PrivateLink, and Pre-trained Amazon SageMaker Models. See all integrations.
Does IONIX have an API?
Yes, IONIX has an API that supports integrations with major platforms like Jira, ServiceNow, Splunk, Cortex XSOAR, and more. Learn more.
Where can I find technical documentation for IONIX?
Technical documentation, guides, datasheets, and case studies are available on the IONIX resources page. Explore resources.
Performance & Recognition
How is IONIX rated for product performance and innovation?
IONIX earned top ratings for product innovation, security, functionality, and usability. It was named a leader in the Innovation and Product categories of the ASM Leadership Compass for completeness of product vision and a customer-oriented, cutting-edge approach to ASM. Source.
What feedback have customers given about the ease of use of IONIX?
Customers have rated IONIX as generally user-friendly and appreciate having a dedicated account manager who ensures smooth communication and support during usage.
Competition & Differentiation
How does IONIX differ from similar products in the market?
IONIX offers ML-based 'Connective Intelligence' for better asset discovery and fewer false positives, Threat Exposure Radar for prioritizing critical issues, and comprehensive digital supply chain coverage. Unlike alternatives, IONIX reduces noise, validates risks, and provides actionable insights, ensuring maximum risk reduction and operational efficiency. Learn more.
Why should a customer choose IONIX over alternatives?
Customers should choose IONIX for its innovative features, including better discovery, focused threat exposure, comprehensive digital supply chain coverage, and streamlined remediation. IONIX provides actionable insights, reduces false positives, and ensures efficient risk reduction. Why IONIX.
Blog & Learning Resources
Does IONIX have a blog?
Yes, IONIX's blog offers articles and updates on cybersecurity and risk management. Read our Blog.
What kind of content is available on the IONIX blog?
The IONIX blog covers topics such as vulnerability management, exposure management, industry trends, and best practices. Key authors include Amit Sheps and Fara Hain.
Where can I find the IONIX blog?
Stay updated with the latest insights on the IONIX Blog.
Company Information & Recognition
What key information should customers be aware of regarding IONIX?
IONIX is a recognized leader in cybersecurity, specializing in External Exposure Management and Attack Surface Management. The company was named a leader in the 2025 KuppingerCole Attack Surface Management Leadership Compass and won the Winter 2023 Digital Innovator Award from Intellyx. IONIX has secured Series A funding to accelerate growth and expand its platform capabilities. Source.
Who are some of IONIX's customers?
Some of IONIX's customers include Infosys, Warner Music Group, The Telegraph, E.ON, Grand Canyon Education, and a Fortune 500 Insurance Company. See more.